Shipping policy

Shipping Varies based on size and location.

Each order is custom upholstered, assembled, and inspected before it leaves our facility in Centennial Colorado.

Most orders are completed within 2 weeks' time and shipped within the USA for a total of 3-4 weeks turnaround.

There are times when an order may be placed on backorder and you will be notified by the email and or phone number you provide. 

For shipping, we commonly use UPS and have a standard rate of $99 to cover all costs of shipping in the USA. This allows us to ship daily from our facility to you in a timely manner and update your order accordingly. 

On some larger orders, it may require custom freight or pallet-based shipping. We will work with our vendors to find the best available rate on shipping and or split an order to get it to you in a timely fashion and or reduce cost. 

Once you place an order with Crown seating and you are working with a dealer they will be notified that the order is confirmed and or shipping to make things easier for order transparency. If the order is shipping to the dealer you will still be notified of the order placement and or shipping by email on the order placed. If you would like additional notifications we can send them as well to the emails you provide and or you update VIA your crown seating account. 

 

If You are outside the USA

Shipping will be calculated at check out and we are not responsible for any tariffs involved. You will be notified by the shipping company of these tariffs you are responsible for. We do our best to make sure you get the best rate by DHL, UPS, and or other companies to complete the shipping without additional costs. An average order with custom upholstery outside the USA is about 6-8 Weeks before you receive it. 

 

Back-ordered based on materials

We use the best upholstery, materials, and components to create a seating experience that will last a lifetime. In doing this sometimes certain parts may be back-ordered due to volume, waiting on shipments, and or customized options provided for you. You will always be notified provided by the email on file and or a phone call from a representative to let you know of the new lead time and or options to change the order to expedite delivery. 

Working with a dealer

When working with a dealer there may be times when your order is not updated by us. This is due to the dealer arranging the best delivery window and or notification has been paused to await other items from additional vendors, parts, and or items that you have placed on a larger order. You will be notified by your dealer on when or where these orders are from Scandex and if there is a delay the dealer can notify us or you of the expected time window based on the order. 

How does the Stool come and or is it assembled?

Each stool may be dissembled based on the best method of shipping. The stool will be detached from the base and cylinder to make shipping easy. Each stool takes an average of 5-15 minutes to assemble out of the box. We do offer fully assembled stools based on your order for additional costs and shipping. Please reach out after you place the order to have it fully assembled and you will receive a separate invoice for this service.